FAQ

Frequently Asked Questions

 

ADA Room:

 

We are pleased to offer an ADA-accessible guest room, Room 107. This front-facing King room is conveniently located on the first floor, just off the lobby for easy access. The accessible bathroom features a bathtub/shower combination with grab bars for added safety and convenience

Alcohol: 

Alcohol is permitted.   However, we do not sell or offer any alcohol on property.

Breakfast: 

We offer a full hot buffet breakfast daily from 7am to 10am with gluten & dairy free options.  There is no restaurant on site however there are numerous wonderful restaurants in the local area and our guest service agent can advise on options based on preferences.

Cancellations & Modifications

  • A valid credit card is required on file to secure a reservation

  • Travelers who cancel 7 days or more before 3 PM EST on the day of check-in are charged no fee.
    Travelers who cancel less than 7 days before 3 PM EST on the day of check-in (including no-shows) are charged 100% of the booking amount.

  • No changes can be made to the stay within 7 calendar days of the date of arrival.

  • All changes and requests are subject to availability.

  • No refunds are given for early check-out

  • Reservations made through third-party booking sites MUST be modified or canceled through the same site where the reservation was originally booked.

   **Please note that Groups/Room Blocks have different cancellation policies**

We understand that cancellations are unfortunate, but we must adhere to the terms. Thank you for your understanding and cooperation. 

Early Check Ins:

Early check ins cannot be guaranteed.  Check in time starts at 3pm.

Firepits:

Please do not put anything into the firepits. This includes but is not limited to pinecones, pine needles, leaves or Christmas trees- sticks, cardboard, plastics, or dryer lint- Wet wood, painted or treated lumber- Any type of paper with colored print, plywood, particle board, or chipboard- Fire accelerants or fire starters.

Housekeeping:

We offer daily complimentary Housekeeping. If you do not need housekeeping, please put the Do Not Disturb tag on the door.  If you would like service, please put the Service Room side facing out.

Late Check Outs:

Late check outs are subject to availability. Check out time is 11am

Parking:

One parking spot per room.  Please do not park in the driveway, on the grass, or anywhere other than the designated parking spots. The Lodge is not responsible for damage to, or theft of property left in vehicles. Please keep valuables with you.

Payment: 

We do not accept payment from any 3rd party booking sites.  Valid credit is required at check in for a full hold in the amount of the stay.

There is a one-time $100 incidental hold required at check in which will be returned if unused.

*Reservations without a valid credit card on file will be cancelled*

Pets:

The Lodge is Dog Friendly. We allow dogs only (sorry no cats).  There is a pet fee of $75 per pet per stay and a maximum of 2 pets per room. Pets may not be left unattended at any time and should be on a leash when in public areas.  Please inform us if you will be traveling with a service animal.  Please respect your fellow travelers by cleaning up after the animal. Any property damages incurred by your pet will be charged to your card on file or billed to you after checking out.  

Rates: 

Rates quoted do NOT include taxes or 10% daily Lodge fee.  This is noted on email confirmations as well as the Guest Registration cards which are signed at check in.

Room Occupancy and Rollaway Beds:

  • Our King our rooms are double occupancy rooms. 

  • The maximum number of people permitted in a room with a King bed is 3 people.

  • Our 2 Queen Rooms can accommodate a maximum of 4, including children and infants. These rooms cannot accommodate a rollaway.

  • If you require a rollaway bed, please request it in your reservation to ensure we have a room available which will permit a rollaway bed. There is a one-time $25 charge

Smoking & Vaping:

We are a smoke free and vape free property. This includes e-cigs and vaping products. If you would like to smoke, please go off property or to our designated smoking area down the driveway by the property entrance. Smoking and vaping are not permitted on any of the balconies, backyard, or the firepit areas. Additionally, we do not allow candles or burning of any kind in the rooms. Evidence of smoking, e-smoking or burning of candles/incense will result in a $350 cleaning fee and may also result in guest being asked to leave the property.

Special Occasions:

Make your stay even more memorable with one of our Birthday or Anniversary Packages. Let us help you celebrate with special touches that make your getaway unforgettable. 

Special Requests:

While we cannot guarantee special room and stay requests however, we will do our very best to try and accommodate.

Trails:

Our property features 3 private wooded hiking trails, 2 are nice walking trails and one is a rock scramble almost 500 feet in elevation. Closed-toed shoes and bug spray are strongly suggested. Please be advised that things like poison ivy and bugs exist in nature, so be sure to dress accordingly.  By entering these trails, you assume all risk and liability for you and your guests including children and pets. Please exercise responsible judgment in helping to keep our trails litter free and safe.

Wi-Fi & High-Speed Internet:

Complimentary Wi-Fi and high-speed internet is included in your stay.

 

Please contact us at frontdesk@minnewaskalodge.com or call 845-255-1110 for any other questions you may have.
 

We look forward to hosting you soon!