FAQ

Frequently Asked Questions

We understand that cancellations are unfortunate, but we must adhere to the terms. Thank you for your understanding and cooperation. 

  • A credit card is required on file to secure a reservation

  • Travelers who cancel 7 days or more before 3 PM EST on the day of check-in are charged no fee.
    Travelers who cancel less than 7 days before 3 PM EST on the day of check-in (including no-shows) are charged 100% of the booking amount.

  • No changes can be made to the stay within 7 calendar days of the date of arrival.

  • All changes and requests are subject to availability.

  • No refunds are given for early check-out.

 

Room Occupancy and Rollaway Beds:

  • Our King our rooms are double occupancy rooms. 

  • The maximum number of people permitted in a room with a King bed is 3 people.

  • Our 2 Queen Rooms can accommodate a maximum of 4, including children and infants.

  • If you require a rollaway bed, please request it in your reservation to ensure we have a room available which will permit a rollaway bed.

 

ADA Room:

We have an ADA approved room on the property. 

 

Housekeeping:

We offer daily complimentary Housekeeping. If you do not need housekeeping, please inform our front desk.

 

Wi-Fi & High-Speed Internet:

Complimentary Wi-Fi and high-speed internet is included in your stay.
 

Parking:

One free parking spot is included per room. Please do not park in the driveway, on the grass, or anywhere other than the designated parking spots. The Lodge is not responsible for damage to, or theft of property left in vehicles. Please keep valuables with you.
 

Breakfast: 

We offer a full complimentary hot buffet breakfast daily from 7am to 10am.  There is no restaurant on site however there are numerous wonderful restaurants in the local area and our guest service agent can advise on options based on preferences.

 

Special Requests:

While we cannot guarantee special room and stay requests however, we will do our very best to try and accommodate.

 

Pets:

The Lodge is Dog Friendly. We allow dogs only (sorry no cats).  There is a pet fee of $75 per pet per stay and a maximum of 2 pets per room. Pets may not be left unattended at any time. Please inform us if you will be traveling with a service animal.  Please respect your fellow travelers by cleaning up after the animal. Any property damages incurred by your pet will be charged to your card on file or billed to you after checking out.

 

Outside Alcohol: 

Outside alcohol is permitted. If you would like to bring your own alcohol, please note that it is not allowed in the common areas after 10pm due to quiet hours. Open alcohol will need to remain in your rooms.

 

Special Occasions:

Celebrating something special and want flowers or wine set up in your room upon arrival? Contact our front desk and we will ensure to have everything set up for you upon arrival. Extra fees will be applied.
 

Smoking & Vaping:

We are a smoke free and vape free property. This includes e-cigs and vaping products. If you would like to smoke, please go off property or to a designated smoking area. Smoking and vaping is not permitted on any of the balconies, backyard, or the firepit areas. Additionally, we do not allow candles or burning of any kind in the rooms. Evidence of smoking, e-smoking or burning of candles/incense will result in a $350 cleaning fee.
 

Firepits:

Please do not put anything into the firepits. This includes but is not limited to pinecones, pine needles, leaves or Christmas trees- sticks, cardboard, plastics, or dryer lint- Wet wood, painted or treated lumber- Any type of paper with colored print, plywood, particle board, or chipboard- Fire accelerants or fire starters.
 

Trails:

Our property features 10 acres of private wooded hiking trails up to the ridge face. Closed-toed shoes, bug spray, and flashlights are strongly advised. Although our trails are groomed, please be advised that things like poison ivy and bugs exist in nature, so be sure to dress accordingly and stay on the trail. By entering these trails, you assume all risk and liability for you and your guests including children and pets. Please exercise responsible judgment in helping to keep our trails litter free and safe.
 

Please contact us at frontdesk@minnewaskalodge.com or call 845-255-1110 for any other questions you may have.
 

We look forward to hosting you soon!